Neting Services believes in helping its customers as far as possible and therefore has a liberal cancellation policy.
Cancellations will be considered only if the request is made within 7 days of placing the order. However, cancellation may not be entertained if the order has already been communicated to vendors/merchants and they have initiated shipping or service processing.
Neting Services does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of the delivered product is not good.
In case of damaged or defective items, please report the issue to the Customer Service team within 7 days of receipt. The request will be considered once the merchant checks and determines the issue at their end.
If the product received is not as shown on the site or is not as per expectations, you must inform customer service within 7 days of receiving the product. The Customer Service Team will review the complaint and take an appropriate decision.
For complaints regarding products that come with a manufacturer warranty, please refer the issue to the manufacturer.
If any refund is approved by Neting Services, it will take 1-2 days for the refund to be processed to the end customer.
We will not refund after your service is activated. If you want to try our service, we may provide a free trial where available.
We will not refund once you download or install our service or product. A free trial may be provided where available if you want to test the service.
We will not refund after domain name registration or activation of hosting services.